Noticeboard

We are on facebook - follow us on facebook on updates to our services

We are now promoting the NHS App - Use the NHS App for range of services inlduicng ordering your prescption on line - it is so easy.

 

We are expecting a CQC visit soon - feedback to the CQC about the care given to you by our surgery.  The link is just below.

Give feedback on care - Care Quality Commission (cqc.org.uk)

Suggestions & Complaints

We always try to give you the best services possible, but there may be times when you feel this has not happened.

We offer a practice complaints procedure to deal with comments, suggestions, and complaints about the services we provide.  If you wish to make a comment/complaint, please ask the receptionist for a complaints form.  Alternatively, you may speak to the Practice Manager who will give you further information.

Our aim is to give you the highest standard of service and we try to deal swiftly with any problems that may occur. 

Complaints Policy

If you are experiencing problems with the services offered by our practice, our manager will be happy to discuss your concerns with you. We also operate a practice in house complaints procedure.  For full details please ask at reception.

Complaints - in the first instance, complaints should be made to the Practice Manager. In more serious cases, you may be requested to put the complaint in writing however if you are unable or prefer not to do this yourself or if you feel that you need some help with this then please discuss this with the Practice Manager. As a patient, you have the right to be treated in a courteous and non- discriminatory manner.

If you do not want to complain directly to the practice you can complain to the Patient Services Team at the local Integrated Care Board (ICB) instead.

You can contact the Patient Services Team by email patientservices@staffsstoke.icb.nhs.uk  or by telephone on 0808 1968861.

 

If you would like free, confidential, independent support to help you with your complaint contact the local Independent NHS Complaints Advocacy Service ASIST on 01782 845584 or visit  www.asist.co.uk

 

 
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